Responsible Gaming at ace7 — Play Safe, Stay in Control

1. Our Commitment to Responsible Gaming

ace7 takes its responsibility to players in Bangladesh seriously. We believe that sustainable, enjoyable gambling is only possible when players are fully informed, properly supported, and empowered with real tools to manage their activity. Our Responsible Gaming programme is not a checkbox exercise — it is a core part of how the ace7 platform is designed and operated.

Every feature on ace7 — from the cricket betting markets covering BPL, IPL, and T20 World Cup fixtures to the live casino tables powered by Evolution Gaming and Ezugi — is built with player safety in mind. Our platform monitors usage patterns in the background and our support team, available 24 hours a day Bangladesh Standard Time (UTC+6), is trained to identify and respond to signs of problem gambling with care and without judgement.

We also recognise that responsible gaming is a shared responsibility. ace7 will provide the tools, education, and support infrastructure — but each player must also take personal ownership of their gambling behaviour. This page is intended to give you everything you need to do exactly that.

2. 18+ Age Restriction

Gambling on the ace7 platform is strictly restricted to adults aged 18 years and above. This is a non-negotiable requirement and applies equally to all players across Bangladesh, whether they are accessing the platform from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or any other city or district.

During the registration process, ace7 collects your date of birth and requires you to confirm that you are 18 or older. This declaration is legally binding. Additionally, our Know Your Customer (KYC) process requires identity verification using a government-issued document such as a National Identity Card (NID), which includes date-of-birth confirmation. Any account found to belong to a person under the age of 18 will be immediately suspended, all funds will be withheld, and the case will be reviewed in accordance with our terms.

ace7 also takes a proactive approach to underage prevention. Our systems include age-verification checks at registration, identity document verification as part of the withdrawal process, and ongoing transaction monitoring that may trigger additional verification requests if unusual account behaviour is detected.

3. Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is setting a deposit limit on your ace7 account. A deposit limit caps the total amount of money you can deposit into your account over a defined period — daily, weekly, or monthly. Once the limit is reached, no further deposits can be made until the period resets.

To set or adjust a deposit limit, navigate to the Responsible Gaming section of your ace7 account settings. Decreasing a deposit limit takes effect immediately — the lower limit applies from the moment you save the change. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period before it takes effect. This delay is intentional: it gives you time to reconsider whether the increase is genuinely appropriate for your circumstances.

4. Time-Out and Cooling-Off Periods

Sometimes you may feel that you need a short break from gambling without committing to a full self-exclusion. The ace7 time-out tool allows you to temporarily suspend your account for a defined period — typically between 24 hours and 6 weeks — during which you will not be able to log in, deposit, or place bets.

To activate a time-out, go to the Responsible Gaming section of your account settings and select your preferred duration. Time-outs cannot be reversed early — the suspension will remain in place for the full period you selected. If your time-out expires and you choose to return, you will be prompted to review your responsible gaming settings before regaining full access to the platform.

5. Self-Exclusion Tools

If you feel that your gambling has become a serious problem and you need a longer-term break, ace7 offers a self-exclusion facility. Self-exclusion is a formal, binding commitment to stop gambling on the ace7 platform for an extended period — a minimum of 6 months, with options extending to 1 year, 3 years, or permanently.

When you self-exclude on ace7, the following steps are taken immediately and automatically: your account is suspended, all pending promotions and bonuses are cancelled, your account is removed from all marketing and communications lists, any active responsible gaming limits are preserved in your account record, and — where technically feasible — your registered contact details are flagged to prevent the creation of duplicate accounts during the exclusion period.

To initiate self-exclusion, contact the ace7 support team via Live Chat or email. A staff member will walk you through the process, confirm your identity, and activate the exclusion on your account. Self-exclusion requests are processed within 24 hours. You may not reverse a self-exclusion until the chosen period has fully elapsed, at which point a structured return process — including a mandatory review of responsible gaming settings — is required before your account is reactivated.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself, particularly in the early stages. The following are common warning signs that your gambling may have moved beyond healthy entertainment and into territory that requires attention. If several of these signs feel familiar, we strongly encourage you to use one of the tools described above or to contact our support team.

• Chasing Losses: Continuing to play or depositing more money specifically to try to recover money you have already lost during a session or over a period of time.
• Spending Beyond Your Budget: Regularly depositing more than you planned to, or using money that was set aside for essential expenses such as rent, food, or household bills in Dhaka, Chittagong, or wherever you live.
• Inability to Stop: Finding it very difficult to stop playing even when you want to, or when you know you should because of the time or your financial situation.
• Borrowing Money to Gamble: Asking for loans from family members, friends, or using bKash or Nagad credit facilities specifically to fund gambling deposits on ace7 or any other platform.
• Neglecting Responsibilities: Missing work deadlines, neglecting family responsibilities, or withdrawing from social activities because of time or money spent on gambling.
• Gambling to Cope with Stress: Using gambling as a primary way to manage feelings of stress, anxiety, loneliness, boredom, or depression — particularly during high-pressure personal or professional periods.
• Secrecy About Gambling: Hiding the extent of your gambling activity, your losses, or your account deposits from family members or close friends because you are concerned about their reaction.
• Increasing Stakes to Feel Excitement: Needing to bet larger and larger amounts to feel the same level of excitement or engagement that smaller bets used to provide — a pattern sometimes described as tolerance.
• Restlessness When Not Gambling: Feeling irritable, anxious, or restless when you are unable to access the ace7 platform or when you are trying to cut down your gambling activity.

7. Self-Assessment Questionnaire

The following questions are designed to help you reflect honestly on your recent gambling behaviour. This is not a clinical diagnostic tool — it is a personal reflection exercise. Answer as honestly as you can. If you find yourself answering "Yes" to several of these questions, we encourage you to use one of the responsible gaming tools described on this page or to reach out to our support team.

8. Getting Help and Support

If you feel that gambling is negatively affecting your life — or if someone close to you has raised concerns about your gambling habits — please do not hesitate to seek help. ace7's support team is trained to handle responsible gaming conversations with sensitivity and complete confidentiality. No matter what stage you are at, reaching out is the right move.

Beyond our internal support team, ace7 encourages players across Bangladesh to seek guidance from qualified mental health and addiction support professionals if gambling has begun to feel unmanageable. Speaking with a counsellor or therapist who specialises in behavioural addiction can provide strategies and support that go beyond what a platform support team can offer.